FREQUENTLY ASKED QUESTIONS
What are the benefits of outsourcing your medical billing to Pier 17?
We use a state-of-the-art billing software and security system, eliminating the cost and worry associated with running these systems in your practice. Using our service will reduce your overhead and the problems associated with the turnover, salaries, and management and hiring of qualified personnel. Your collection processes won’t suffer from employee-related illness or vacation. Another important benefit to consider is that no one in your practice will be aware of the amount of revenue you generate, and your privacy will not be compromised. The greatest benefit you will enjoy is a worry-free wonderful time with your family, your favorite sports and hobbies, knowing that Pier 17 professionals expertly handle the financial side of your practice.
What types of specialists do you bill?
We are prepared to provide expert billing services for any medical specialty. Currently, we are proud to be serving providers specializing in: cardiology, chiropractic medicine, colon & rectal surgery, dermatology, family practice, gastroenterology, general and vascular surgery, internal medicine, neurology, OB/GYN, ophthalmology, pain management, pediatrics, physical medicine and rehab, physical therapy, plastic surgery, podiatry, psychiatry, radiology and urology. Our services extend beyond professional billing to institutional billing of adult daycare centers and drug and alcohol rehabilitation facilities.
What can you do with my old, outdated claims? Can I still get paid?
We will definitely work with your old unpaid claims and make sure that you get paid in accordance with carrier rules and regulations.
How do you handle medical claims follow-up?
Follow-up is a standard process we use to resolve insurance denials of claims. Our claims follow-up department ensures that every line of service on every claim is reimbursed. Follow-up specialists are trained to investigate carriers’ reports and determine why the service(s) is not paid, as well as which steps are necessary in order to receive payment. We appeal unreasonably denied claims within the time limit and according to regulations set by each individual carrier. In addition, we file second level appeals and complaints with government agencies where necessary. We know that every penny counts and with Pier 17, no small-dollar, secondary claims are left in the dust.
How long have you been in business?
Pier 17 has been proudly providing services to the Tri-State area medical care providers since 1991.